If a user cannot see her renditions on an Asset, what is the first step to resolve the issue?

The first step in resolving the issue of a user not being able to see her renditions on an Asset is to use the timeline view of the asset. This view provides a visual representation of the asset’s version history and its associated renditions. By checking the timeline, the user can confirm whether the renditions have been created and are properly linked to the asset. It allows for a straightforward assessment of what renditions exist and any potential discrepancies, such as missing renditions or changes that may not have been communicated.

Identifying issues directly through the interface where the asset is managed is often the most efficient initial troubleshooting step. If the renditions are visible in the timeline, the user can then determine if the issue is elsewhere, such as in permissions or accessing the correct asset version.

While checking health reports or reviewing user permissions are also crucial steps in troubleshooting asset visibility issues, these should follow after confirming that the renditions are indeed not visible in the timeline view, as it provides immediate insight into the asset's status.