If a user gets an error while editing a page that other authors do not, what is a recommended troubleshooting step?

The recommended troubleshooting step of impersonating the user is critical in diagnosing the issue. By impersonating the user, you can directly experience the same environment and permissions that the user has, which allows you to see whether the error is specific to that user’s settings or circumstances. This approach helps identify if the problem is related to user roles, permissions, or specific configurations that differ from other authors.

Impersonation allows you to replicate the exact conditions under which the user encountered the error, thus providing insight into the system behavior from that specific user's perspective. It can uncover issues that might not be evident from a general user or admin standpoint and can help in verifying if the problem persists across different browsers or devices as well.

This method of troubleshooting is particularly effective because it eliminates assumptions and focuses on firsthand exploration of the user experience, which is pivotal in a collaborative content management environment like AEM.