Which questions should you ask a client concerned about latency and downtime? (Select 2)

Focusing on latency and downtime issues, it's crucial to understand the end-user experience and how their connection impacts the performance of the system. Asking about the typical user connection speed provides insight into potential bottlenecks that could contribute to latency. If users experience slow internet speeds, it can directly affect how quickly they can access your content or applications, making this information essential for addressing service performance concerns.

Additionally, considering off-peak times can help gauge when the system experiences lower traffic. Understanding when users are less active allows you to plan for maintenance or updates during these periods, reducing the risk of downtime affecting user experience. This information is also valuable for anticipating peak load scenarios and optimizing resources accordingly.

In summary, these two questions target fundamental aspects of latency and downtime, offering insight into user experience while enabling better management of system performance.